The crew
24 recruits.
One squadron.
Every recruit is a manager, with a callsign, a rank, a voice and a specialty. Squadron picks the crew your business needs, and you can reassign any of them.
For small businesses, shops and apps
AI agents answer your customers by chat and phone from what your business publishes, and hand off to a person when they can't.
From $39for 30 days, prepaid. No contract, and nothing renews by itself.
Squadron reads your site and shows what it found and the team it would build before you pay anything.
Every recruit is a manager, with a callsign, a rank, a voice and a specialty. Squadron picks the crew your business needs, and you can reassign any of them.
Mission profile
Squadron reads your business, builds a customer-service team around it, and lets you test it before anything goes live.
Give Squadron your website, your App Store listing, or your documents.
Squadron builds a Business Profile with a source on every fact, then generates the specialized agents your business needs. You correct anything before it goes live.
Talk to your team by chat and voice in the browser, then turn on each channel with its true status shown.
Training
No prompts, no code and no flowcharts. Your team learns from your website, and you teach it the rest by correcting a fact or answering a question once. It never learns from anything you have not approved.
Squadron reads your website, App Store listing or documents and builds a Business Profile. Every fact shows the page it came from, and anything missing is flagged.
Change any answer in the profile, or add what your site does not say. The whole team uses the new answer from the next conversation, on chat and on the phone.
When a customer asks something your profile does not cover, the agent says so honestly and the question lands in your knowledge queue in Squadron HQ. Answer it once, and your team knows it from then on.
Edit what each agent handles, when it passes a customer to a person, and its greeting. Choose AI first, customer's choice, a person first, or AI only.
Your team never invents a price, a policy or a promise. If it is not in your profile or an answer you approved, the agent says it does not know, takes a message, or passes the customer to a person.
Install
Turn chat on in the Deploy screen, copy your line, and paste it into your site. The chat button appears on every page that has it.
<script src="https://www.squadron.tel/widget.js" data-business="your-id" async></script>Your own line, with your business ID filled in, is on your Deploy screen.
For calls, pick a local number on the Deploy screen, then publish it or forward your existing line to it.
Pricing
Every plan includes the full team and web chat. You prepay 30 days by card or bank transfer, and you are never billed after the fact. Web chat is live today; phone lines are opening soon.
Each extra minute costs exactly what that call costs Squadron at our providers' published prices, plus 1¢. Nothing else is added.
| OpenAI voice model, caller audio in | $10 per million audio tokens |
| OpenAI voice model, agent audio out | $20 per million audio tokens |
| OpenAI voice model, text in and out | $0.60 and $2.40 per million tokens |
| Call transcription | 0.3¢ a minute |
| Twilio phone line, inbound | 0.85¢ a minute |
| Call recording | 0.25¢ a minute |
| Squadron markup | 1¢ a minute |
Your Billing page shows every minute past 10,000 and the credit it used.
No contract, no setup fee and no automatic upgrade. When a period's prepaid amount is used, your team pauses and we email you a top-up invoice, so you never get a surprise bill. On Battalion, minutes beyond 10,000 come from prepaid overage credit at our cost plus 1¢ a minute.
Every price below is copied from the company's own pricing page, checked on September 24, 2026, with a link to the source. Squadron is one price per minute with everything included; the developer platforms charge for each piece separately and leave the building to you.
The AI, the voices, the phone line, transcription and recording in one price, a ready-built team, and web chat. Past 10,000 minutes on Battalion: our cost plus 1¢.
See Squadron plansVoice infrastructure 5.5¢, voices 1.5¢ and phone line 1.5¢ a minute, plus the AI model, which varies by model. Knowledge base and other features are extra. You build the agent yourself.
Source: retellai.com/pricing14¢ a minute on Start, or 12¢ on Build with its $299 monthly fee. Transfers to a person cost 5¢ or 4¢ a minute more. You build the agent yourself.
Source: bland.ai/pricing5¢ a minute for hosting, with transcription, the AI model, the voice and the phone line billed separately. Vapi estimates $82 to $129 for 1,000 minutes. You build the agent yourself.
Source: vapi.ai/pricingFin charges $0.99 for each conversation it resolves, on top of seat prices of $29, $85 or $132 per agent a month. Intercom does not list a per-minute phone price.
Source: intercom.com/pricingSynthflow lists enterprise contracts starting at $30,000 a year and asks you to contact sales for per-minute pricing.
Source: synthflow.ai/pricingPrices change, so follow each link to check the current price. Retell, Bland and Vapi are tools for developers to build their own agents; Squadron builds and runs the team for you.
Questions
Yes. Every Squadron agent identifies itself as an AI at the start of every conversation, and every call begins with an audible recording notice. Squadron answers inbound conversations only; it never places outbound AI calls.
It says so, and it escalates. Every agent answers only from your Business Profile, and when a question falls outside it the agent tells the customer it does not have that information, takes a message or transfers to your on-call contact, and logs the gap in Squadron HQ so you can approve an answer for next time.
A website URL, an iOS App Store URL, or your documents. Squadron builds a Business Profile from them, shows every field with its source, and asks you to correct anything before your team goes live.
After you pay, pick a local phone number on the Deploy screen, and your team answers it at once. Publish it, or forward your existing business line to it with your carrier. The line rental is $1.15 a month from your prepaid balance. Web chat works with one line of code on your site.
No. Squadron is prepaid instead: you pay for 30 days, and there is no contract, so you can simply not renew. Plans start at $39.
Each plan is a flat prepaid price for 30 days, with a set number of AI voice minutes and web chat. Extra voice minutes cost 25¢ each, prepaid in blocks of 100. Squadron never bills after the fact: when a period's prepaid amount is used, your team pauses and we email you a top-up invoice. There is no automatic upgrade and no per-agent fee.
Yes, and you decide how. Choose AI first with a person on request, let every customer choose between a person and the AI team, put a person first with the AI as your receptionist, or run AI only. The chat always shows a Talk to a person button unless you choose AI only, and every request is emailed to you and logged in Squadron HQ.
There is nothing to cancel. Squadron has no contract and nothing renews automatically, so if you do not pay for another 30 days, your team stops at the end of the current period. You can also delete your account from your account page in one step.
Yes. Test it by chat and by voice in your browser, with the same voices your callers will hear. Every answer shows its source, and nothing goes live until you switch it on.
Turn chat on in the Deploy screen and paste one line of code before the closing body tag, or into your site builder's custom code area on Shopify, WordPress, Squarespace or Wix.
Ask Ace in the chat, open the Help Center, or send your question with the form at squadron.tel/help. A person replies by email, and every request gets a reference number.
No infrastructure. No engineering sprint.
