Legal

Terms of Use.

Squadron (squadron.tel) · Effective October 3, 2026 · Last updated October 3, 2026

IMPORTANT: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT, A CLASS ACTION AND JURY TRIAL WAIVER, A LIMITATION OF LIABILITY AND A RELEASE. BY USING THE SERVICE YOU AGREE TO THEM.

1. Agreement to These Terms; Binding Contract

These Terms of Use (the "Terms") are a legally binding contract between you ("you" or "User") and Island Global Co DBA Squadron, a Delaware company, together with its parents, subsidiaries, affiliates, members, managers, officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns (collectively, "Company," "we," "us" or "our"). They govern your access to and use of Squadron, including squadron.tel, every subdomain, every mobile or desktop application, every API, every email, text, voice or chat channel, and all content, features, tools and services we make available (together, the "Service").

BY ACCESSING, BROWSING, DOWNLOADING, REGISTERING FOR, PAYING FOR OR OTHERWISE USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY STOP USING THE SERVICE. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE, A CLASS ACTION AND JURY TRIAL WAIVER, A RELEASE OF CLAIMS, AN INDEMNIFICATION OBLIGATION, DISCLAIMERS OF WARRANTY AND LIMITATIONS OF LIABILITY THAT AFFECT YOUR LEGAL RIGHTS. PLEASE READ THE SECTIONS TITLED DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY, INDEMNIFICATION, GENERAL RELEASE AND BINDING INDIVIDUAL ARBITRATION CAREFULLY.

Continued use of the Service after we post a change to these Terms is acceptance of the change. Your use of the Service is also governed by any additional terms posted for a particular feature, which are part of these Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority where you live, if higher) and have the legal capacity to form a binding contract to use the Service. The Service is not directed to minors, and you may not use it if you are under 18. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes the entity. You represent that you are not barred from using the Service under any law, are not on any government restricted-party list, and have not previously been suspended or removed from the Service.

3. Changes to the Service and to These Terms

We may modify, suspend, discontinue, rate-limit, reprice or remove any part of the Service, any feature, any content, or these Terms at any time, with or without notice, and without liability to you. Material changes to these Terms take effect when posted, or on the later date we state. Your continued use after the effective date is your acceptance. If you do not accept a change, your sole remedy is to stop using the Service.

4. Accounts, Security and Communications

Where an account is offered, you must provide accurate, current and complete information and keep it updated. You are solely responsible for all activity under your account and for keeping your credentials, devices, email inbox and phone secure. You must notify us immediately of any unauthorized use. We are not liable for any loss caused by unauthorized use of your account. We may suspend or delete any account at any time, for any reason or no reason, without notice or liability.

You consent to receive electronic communications from us (including email, in-app messages and, where you opt in, text messages) and agree that all agreements, notices, disclosures and other communications we send electronically satisfy any legal requirement that they be in writing. You agree to electronic signatures, which have the same force as handwritten ones.

5. Limited License; Restrictions

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your own personal, lawful, non-commercial use (or, if you are a business customer, your internal business use) . All rights not expressly granted are reserved. You will not, and will not permit anyone else to:

6. Acceptable Use

You will use the Service only for lawful purposes and in compliance with all applicable laws and regulations. You will not use the Service to: violate or infringe any person's rights, including intellectual property, privacy, publicity or contract rights; transmit anything unlawful, defamatory, harassing, threatening, hateful, obscene, fraudulent or deceptive; engage in unauthorized practice of any licensed profession; facilitate violence, self-harm, human trafficking, exploitation of minors, terrorism or weapons development; commit fraud, money laundering or sanctions evasion; send spam or unsolicited communications; or attempt to gain unauthorized access to any system or account. We may, but have no obligation to, monitor, investigate, remove content, report conduct to authorities and cooperate with law enforcement, and you waive any claim arising from our doing so.

7. Intellectual Property

The Service and all of its content, software, design, text, graphics, logos, trademarks, trade dress, data, compilations and underlying technology are owned by Island Global Co DBA Squadron or its licensors and are protected by copyright, trademark, trade secret and other laws. Squadron and related names and logos are our trademarks; you receive no right to use them. Nothing in these Terms transfers any ownership interest to you. Any suggestion, idea, feedback or contribution you give us ("Feedback") is voluntary, non-confidential, and you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid, transferable, sublicensable license to use it for any purpose without credit or compensation.

8. Your Content and Inputs

"Your Content" means anything you submit, upload, post, type, dictate or transmit to or through the Service, including prompts, questions, files, photographs, messages and reviews. You retain whatever ownership you have in Your Content. You grant us and our service providers a worldwide, non-exclusive, perpetual (as to backups, logs and legal records), irrevocable, royalty-free, transferable, sublicensable license to host, store, reproduce, process, transmit, adapt, analyze, display and use Your Content as needed to operate, secure, improve, support and promote the Service and to comply with law.

You represent and warrant that you own or have all rights, consents and permissions needed to submit Your Content, that it does not violate any law or any third party's rights, and that it does not contain another person's confidential, privileged, health, financial, biometric or otherwise sensitive information unless you are legally entitled to share it. DO NOT SUBMIT SOCIAL SECURITY NUMBERS, FINANCIAL ACCOUNT NUMBERS, GOVERNMENT ID NUMBERS, PASSWORDS, PROTECTED HEALTH INFORMATION, PRIVILEGED ATTORNEY-CLIENT MATERIAL OR TRADE SECRETS. We have no duty to protect submissions as confidential or privileged, and nothing you submit creates a confidential, fiduciary, attorney-client, doctor-patient, advisory or other special relationship.

9. Copyright Complaints (DMCA)

We respect intellectual property rights and respond to notices of alleged copyright infringement that comply with 17 U.S.C. § 512. Send a written notice to info@squadron.tel with the subject line "DMCA Notice" that includes: your physical or electronic signature; identification of the copyrighted work; identification and location (URL) of the allegedly infringing material; your contact information; a statement that you have a good-faith belief the use is not authorized by the owner, its agent or the law; and a statement, under penalty of perjury, that the notice is accurate and you are authorized to act for the owner. We may remove material, terminate repeat infringers, and forward notices and counter-notices to the affected user. Knowingly misrepresenting infringement may make you liable for damages, including costs and attorneys' fees.

10. Third-Party Links, Services and Content

The Service may link to, embed, display or depend on websites, products, content, advertisements, tools and services owned or operated by third parties (including payment processors, cloud hosts, AI providers, maps, data vendors and merchants). We do not control, endorse, verify or accept responsibility for any third party or its content, accuracy, availability, privacy practices, security, products, prices or conduct. Any dealing with a third party is solely between you and that third party and governed by its terms. A link is not an endorsement. We are not a party to, and are not liable for, any transaction between you and any third party.

11. Artificial Intelligence and Automated Outputs

The Service uses artificial intelligence, machine learning and automated systems (including third-party large language models) that generate text, images, audio, summaries, estimates, recommendations, classifications and other content ("AI Output"). AI Output is probabilistic, may be inaccurate, incomplete, outdated, biased, misleading, offensive or entirely fabricated ("hallucinated"), and may be similar or identical to output given to other users. AI Output is provided for general informational and entertainment purposes only. You are solely responsible for evaluating AI Output and for independently verifying it with a qualified, licensed human professional before relying on it for any decision.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO REPRESENTATION THAT AI OUTPUT IS ACCURATE, COMPLETE, CURRENT, LAWFUL, NON-INFRINGING OR FIT FOR ANY PURPOSE, AND WE ARE NOT LIABLE FOR ANY ACT, OMISSION, DECISION, EXPENSE OR LOSS ARISING FROM YOUR USE OF OR RELIANCE ON AI OUTPUT. You must not use AI Output as the sole basis for any legal, medical, financial, safety, employment, housing, credit, insurance, immigration, educational or other consequential decision. We may use automated systems to moderate, rate-limit or restrict your access.

12. Not Financial, Investment, Tax or Banking Advice

Nothing on the Service is financial, investment, tax, accounting, insurance, credit or banking advice, or an offer, solicitation or recommendation to buy or sell any security, commodity, currency, digital asset or financial product. Island Global Co DBA Squadron is not a bank, broker-dealer, investment adviser, money transmitter (except as expressly stated in a written agreement), lender, insurer or fiduciary. Past performance and illustrative figures do not predict results. All financial activity carries risk of total loss. You are solely responsible for your financial decisions, tax reporting, and compliance with law, and should consult a licensed professional.

13. Plans, Prepaid Service, Payment and No Refunds

Squadron is sold on a prepaid basis. Each plan (for example Basic, Pro, Command Center or any other plan we publish) buys a 30-day service period with the voice minutes listed on the plan and web chat as described on the plan page, and additional voice minutes are sold in prepaid packs that apply to the current period only. Prices are in U.S. dollars, exclude all taxes, duties and telecom fees you owe, and may change at any time before you pay; a price change never applies to a period you have already paid for. We may correct pricing or description errors at any time before service begins.

You pay in advance by card (processed by Stripe) or by bank wire (received through Mercury) before service starts or resumes. Nothing renews or charges automatically; before a period ends we send an invoice for the next period and you decide whether to pay it. When your prepaid minutes or your period run out, your agents pause until you pay again. We do not extend credit, we do not allow usage to run beyond what you have paid for, and we never move you to a higher plan without your payment. Unused minutes, unused days and unused credit expire at the end of the 30-day period to which they belong and have no cash value.

ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE, and we give no refunds or credits for any reason, including unused minutes, unused days, dissatisfaction, agent quality, downtime, a change of mind, an account you close or delete, or an account we suspend or close for breach, except only where applicable law makes a refund mandatory and cannot be waived. Wire transfers and other push payments are irrevocable once sent; verify our payment instructions through the signed-in billing page and never act on changed instructions received by email alone. You agree not to initiate a chargeback, card dispute or payment reversal without first emailing us the details and giving us 30 days to resolve it; a chargeback in violation of this Section is a material breach, we may suspend or terminate your account, and you will reimburse our chargeback fees, collection costs and reasonable attorneys' fees to the extent the law allows. We may suspend service for non-payment. Telecom, carrier, usage-based and third-party pass-through charges are your responsibility. Where this Section conflicts with any other part of these Terms about payment, this Section controls.

14. Text Messages, Calls and Recorded Communications

Squadron agents answer inbound conversations only; Squadron does not place outbound calls and does not send marketing messages. We may send you account, billing, security and service emails and, if you give us a phone number, service texts or calls about your account. Message and data rates may apply; reply STOP to opt out of non-essential texts and HELP for help. You consent to our recording and AI transcription of calls, chats and messages with us, our automated agents and our support, and you will inform every other participant on your side. See the Section on Call Recording, Monitoring and Consent Laws for obligations that apply to your own customers.

15. Customer Is the Responsible Business; Squadron Is a Tool

Squadron provides software that builds and runs AI agents on behalf of the business that signs up ("Customer"). Customer is the business communicating with its own customers, callers and visitors ("End Users"). As between Squadron and Customer, Customer alone is responsible for every statement, promise, price, appointment, refund, commitment, disclosure, transfer and action of every agent it deploys, for its business profile, knowledge base, scripts, instructions and settings, for the legal sufficiency of how it uses Squadron in its industry and locations, and for supervising the agents. Squadron is not the End User's service provider, is not a party to any transaction between Customer and an End User, does not review conversations in advance, and does not promise that any agent will say, do or refrain from saying or doing anything. Review, test and monitor your agents before and after you deploy them.

16. Telephone, Text and Messaging Laws (TCPA, A2P 10DLC, CAN-SPAM); Customer Responsibility

Squadron is designed for inbound conversations. You agree not to use Squadron to place outbound calls, send outbound texts or send marketing or solicitation messages of any kind unless a feature expressly supporting that is enabled for your account, and then only if you comply with every law and industry rule that applies, including the Telephone Consumer Protection Act and FCC rules (including the FCC's determination that AI-generated voices are "artificial" voices), the Telemarketing Sales Rule, state mini-TCPA and telemarketing laws, Do Not Call rules, calling-hour limits, CAN-SPAM, and the rules of carriers and the CTIA. You are solely responsible for obtaining and keeping proof of all required prior express consent or prior express written consent, for honoring STOP, HELP and opt-out requests immediately, for registering your brand and campaigns for A2P 10DLC or toll-free messaging where required, for the content and frequency of every message, and for never sending prohibited content (including unlawful, deceptive, adult, gambling, cannabis, high-risk financial or similar content carriers restrict). We may suspend any number, campaign or feature at any time if we or any carrier or provider believes the rules are not being followed, and carrier fines, surcharges and penalties passed through to us are yours to pay.

17. Call Recording, Monitoring and Consent Laws

Every call handled by Squadron begins with an audible notice that the call is answered by an AI and is recorded, and you may not disable, shorten, alter or contradict that notice. Laws on recording, intercepting and transcribing calls and chats differ widely; some jurisdictions (including, as examples, California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania and Washington, and many countries) require the consent of every party, and some require more than a notice. The notice is a tool, not legal advice, and does not guarantee that consent is valid in every circumstance. YOU ARE SOLELY RESPONSIBLE for determining whether and how the law requires you to obtain consent from, give notices to, and keep records for, End Users and anyone else on a call or chat, for adding any additional disclosures, scripts or consent steps your location or industry requires, for deciding whether recording is appropriate for your calls at all, and for how you store, use, share and delete recordings and transcripts. Do not use Squadron where you cannot lawfully record. You will defend and indemnify Squadron against wiretap, eavesdropping, call-recording, chat-interception and privacy claims (including statutory-damages and class claims) arising from your End Users' communications.

18. AI Disclosure and Transparency

Each agent tells the End User at the start of a conversation that it is an AI, and you may not instruct, configure or permit an agent to claim to be a human, to deny that it is an AI when sincerely asked, or to impersonate a real person (including a real employee) in a deceptive manner. Laws in many places (including California's bot-disclosure law, Utah's AI disclosure laws, the EU AI Act and others) impose their own AI-disclosure, labeling and consumer-notice requirements, which differ and change, and you are responsible for complying with those that apply to you and your End Users. Voices used by agents are synthetic; do not use Squadron to clone, imitate or represent the voice or likeness of any real person without that person's written permission, and do not use it to create deepfakes, impersonations or deceptive content.

19. Emergency Calls, 911 and Life-Safety Disclaimer

SQUADRON IS NOT AN EMERGENCY SERVICE AND DOES NOT SUPPORT, CONNECT TO, OR REPLACE 911, E911, 988 OR ANY EMERGENCY, CRISIS, POISON-CONTROL, FIRE, POLICE OR MEDICAL SERVICE. Agents are not designed or tested to recognize, triage or respond to emergencies, may fail to recognize one, and may be unavailable, delayed, misrouted, paused at the prepaid limit or offline at any time. You must not deploy Squadron for any use in which a delayed, wrong or missing response could threaten life, health or safety, and you must tell End Users clearly (on your website, in your greeting and in your instructions to your agents) to hang up and dial 911 or the appropriate emergency number in an emergency. You assume all risk, and Squadron is not liable for any injury, death, property loss or other harm connected to an emergency, a missed call, an agent's response or an outage.

20. Customer Data, Personal Information and Prohibited Data

You represent and warrant that you have, and will keep, all rights, licenses, notices, consents and legal bases needed to give Squadron your websites, listings, documents, instructions and End User communications and to have Squadron and its service providers process them, including a privacy notice that accurately discloses your use of AI, recording, transcription and service providers. Where Squadron processes End Users' personal information for you, Squadron does so as your service provider/processor on your instructions, and you are the business/controller responsible for responding to End User requests and for any legally required agreements. You must not use Squadron to collect or handle full payment card numbers, card security codes, bank logins, government identification numbers, health or medical records, biometric identifiers, children's data (under 13, or under 18 where a higher age applies), or other sensitive personal information, and you must configure your agents not to ask for them. Squadron is not a HIPAA business associate and will not sign a business associate agreement unless it states otherwise in a signed writing; do not submit protected health information. You are responsible for your own compliance with industry rules (such as PCI DSS, HIPAA, GLBA, FERPA and similar) and for deciding what data is appropriate to put into Squadron.

21. No Service Level; Telephony and Third-Party Dependencies

Squadron is provided without any uptime, availability, latency, call-quality, answer-accuracy, capacity or response-time commitment or service-level agreement, and nothing on the Service or in any communication creates one unless a signed writing from Island Global Co expressly says so. The Service depends on third parties and on public networks over which Squadron has no control, including telephone carriers, voice and messaging providers, AI model providers, cloud hosts, databases, email services, payment providers and your own systems, and any of them may fail, throttle, change, reject traffic, block numbers, label calls as spam, add latency or interrupt calls and messages without notice. Calls and chats may be dropped, delayed, garbled, misheard, mistranscribed, misrouted or unanswered. You are responsible for backup channels, voicemail or forwarding, and monitoring, and for any consequences of the Service being unavailable or inaccurate. Squadron may pause, throttle or limit usage to protect the platform, to enforce prepaid limits or to prevent abuse.

22. Regulated Industries, Prohibited Uses and Human Transfer

Unless a signed writing from Island Global Co says otherwise, you may not use Squadron for debt collection, political or election communications, emergency or crisis lines, healthcare treatment or diagnosis, legal advice, financial or investment advice, insurance claims decisions, lending or credit decisions, employment, housing or education eligibility decisions, adult content, gambling, weapons, controlled substances, or any activity requiring a license you do not hold, and you may not use agents to make binding legal, medical, financial or safety determinations. Agents may offer to transfer or escalate an End User to another agent or to a human; transfer to a human depends on the human contact information, schedule and systems you supply or on separately engaged support persons, is not guaranteed to occur or to succeed, and any such human is an independent party for whom Squadron is not liable. Customer remains solely responsible for the final handling of any matter involving risk.

23. Customer Indemnity for Agent Communications

In addition to the general Indemnification Section, you will defend, indemnify and hold harmless Island Global Co, doing business as Squadron, and the other Company parties from and against all claims, demands, investigations, penalties, fines, settlements, damages, costs and attorneys' fees brought by End Users, government authorities, carriers or other third parties arising from or relating to: your business content and instructions; statements or actions of your agents; your messaging, calling or recording practices; End User communications, recordings and transcripts; your failure to give any notice or obtain any consent; your violation of any telemarketing, privacy, recording, consumer-protection, industry or AI law; and your use of Squadron in any prohibited way.

24. No Professional Advice; Informational Purposes Only

All content, tools and communications on the Service are provided for general informational purposes only. They are not, and are not a substitute for, professional advice of any kind (legal, medical, financial, tax, engineering, architectural, safety, insurance, real estate or otherwise). We make no representation about suitability for your circumstances. You are solely responsible for your decisions and for obtaining advice from a qualified, licensed professional who knows your facts.

25. Assumption of Risk; No Reliance; Independent Judgment

YOU EXPRESSLY ASSUME ALL RISK ARISING FROM YOUR ACCESS TO AND USE OF THE SERVICE AND ANY INFORMATION, OUTPUT, PRODUCT OR THIRD-PARTY SERVICE OBTAINED THROUGH IT. You acknowledge that you have not relied on any statement, promise, projection, testimonial, example, marketing claim or representation not expressly set out in these Terms, and that any testimonials or examples reflect individual experiences that are not typical or guaranteed. You agree that no oral or written statement by any person (including our personnel or automated agents) creates any warranty or modifies these Terms.

26. DISCLAIMER OF WARRANTIES

THE SERVICE AND ALL CONTENT, OUTPUT AND MATERIALS ARE PROVIDED "AS IS," "AS AVAILABLE" AND "WITH ALL FAULTS," WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR FREE OF VIRUSES OR HARMFUL COMPONENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY CONTENT, DATA OR OUTPUT IS ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION OBTAINED FROM US CREATES ANY WARRANTY NOT EXPRESSLY STATED HERE.

27. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS, MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR ENHANCED DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, USE, OPPORTUNITY OR ANTICIPATED SAVINGS, COST OF SUBSTITUTE GOODS OR SERVICES, PERSONAL INJURY OR PROPERTY DAMAGE, OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, UNDER ANY THEORY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, STATUTE OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF COMPANY AND ALL RELEASED PARTIES FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID TO COMPANY FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN, APPLY TO ALL CLAIMS IN THE AGGREGATE (NOT PER CLAIM), AND REFLECT A REASONABLE ALLOCATION OF RISK REFLECTED IN OUR PRICING. Some jurisdictions do not allow certain exclusions or limitations; in those jurisdictions our liability is limited to the fullest extent permitted by law.

28. Indemnification

You will defend, indemnify and hold harmless Company and its affiliates, officers, directors, members, managers, employees, contractors, agents, licensors, suppliers, successors and assigns (the "Released Parties") from and against any and all claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, fines, penalties, losses, costs and expenses (including reasonable attorneys', experts' and e-discovery fees) arising out of or related to: (a) your access to or use of the Service; (b) Your Content; (c) your breach of these Terms or any law; (d) your violation of any third party's rights; (e) any decision you make or action you take or fail to take based on the Service or AI Output; (f) any dispute between you and a third party, including any person you share output with; or (g) your gross negligence or willful misconduct. We may assume exclusive control of the defense of any matter, and you will cooperate and may not settle any claim affecting us without our prior written consent. This obligation survives termination.

29. General Release

To the fullest extent permitted by law, you release and forever discharge the Released Parties from all claims, demands, damages and causes of action of every kind, known and unknown, suspected and unsuspected, arising from or related to your use of the Service, any third-party content, products or services, or the conduct of other users or third parties. If you are a California resident, you waive California Civil Code § 1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You waive any similar law of any other jurisdiction.

30. Pre-Dispute Notice and 60-Day Informal Resolution (Required First Step)

Before filing any claim, demand for arbitration or lawsuit, you must first send a written notice of dispute to info@squadron.tel (subject line "Notice of Dispute") that states your name, account email, a detailed description of the claim and facts, the specific relief you seek and how you calculated it, and that you personally signed it. You and we will then negotiate in good faith for at least sixty (60) days. No claim may be filed until this process is completed. A court or arbitrator will dismiss or stay any claim filed in violation of this Section, and limitation periods are tolled during the 60 days only for claimants who strictly complied. Lawyers who send notices for many users must send a separate, individually signed notice for each.

31. BINDING INDIVIDUAL ARBITRATION; CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT.

Scope. Except for the exclusions below, you and Company agree that every dispute, claim or controversy of any kind arising out of or relating to these Terms, the Service, any content or output, our advertising, your relationship with us, or the breach, termination, enforcement, interpretation or validity of these Terms (including whether a dispute is arbitrable, and including claims that arose before you accepted these Terms) ("Dispute") will be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (or Commercial Arbitration Rules if you are a business), as modified by this Section, rather than in court. The Federal Arbitration Act governs this Section. Hearings, if any, will be conducted by video conference or by written submissions unless the arbitrator finds an in-person hearing necessary, in which case it will take place in the county of your residence (or Delaware for a business). The arbitrator may award the same individual relief a court could, but only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

Delegation. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, scope or formation of this Section, except that a court decides disputes about the Class Action Waiver below.

CLASS ACTION WAIVER. YOU AND COMPANY EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION OR ARBITRATION. DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims, and may not preside over any form of class or representative proceeding. If this waiver is found unenforceable as to any claim or relief, that claim or relief (and only that) will be severed and litigated in the courts identified below, and stayed until the arbitration of all remaining claims concludes.

Mass Filings. If 25 or more similar demands are filed by or with the coordination of the same or affiliated counsel or organizations, they will be arbitrated in staged batches of no more than 10 cases at a time (chosen 5 by each side), with the remainder stayed and limitation periods tolled for the remainder, and the parties will request a single AAA case manager and a procedure to implement this rule. A court may enforce this paragraph by injunction.

Exclusions. This Section does not apply to (a) individual claims that qualify for small-claims court and are brought and remain there in an individual capacity; (b) Company's claims for injunctive or equitable relief to protect its intellectual property, confidential information or the security of the Service, which may be brought in the courts identified below; or (c) claims that by law cannot be subject to pre-dispute arbitration.

Costs. AAA fees are allocated by the AAA Consumer Rules, except that if the arbitrator finds your claim frivolous or brought for an improper purpose, you will bear the costs and fees as the arbitrator determines to the extent permitted by law. Each side bears its own attorneys' fees unless applicable law or this agreement says otherwise.

30-Day Opt-Out. You may opt out of arbitration and the class waiver (but not the other Sections) by emailing us within thirty (30) days after you first accept these Terms, stating your name, account email and that you opt out of arbitration. If you do not opt out in time, you are bound. Opting out does not affect any other provision.

Confidentiality. To the extent permitted by law, the existence, content and result of any arbitration are confidential, except as necessary to enforce an award.

Survival; Severability. This Section survives termination of these Terms and your use of the Service. If any part of this Section other than the Class Action Waiver is unenforceable, that part is severed and the rest remains in force.

32. Expedited Resolution; Early Dismissal; Limits on Discovery and Costs

The parties intend any Dispute to be resolved quickly and inexpensively. To the fullest extent permitted by law and by the arbitration rules that apply: (a) a single arbitrator will hear the Dispute; (b) the arbitrator will decide the Dispute on written submissions and documents unless a hearing is necessary, and any hearing will be limited to one day by video; (c) discovery is limited to an exchange of the documents each party relies on and, for good cause only, one deposition per side of no more than three hours; (d) no party may take depositions of Company's officers or employees except as the arbitrator finds essential; (e) either party may file an early motion to dismiss or for summary disposition, which the arbitrator must decide within 45 days of filing; and (f) the arbitrator will issue a reasoned written award within 120 days after being appointed, absent agreement or a showing of extraordinary circumstances.

Settlement Offers. At any time more than 10 days before a hearing or decision, Company may serve a written offer to resolve the Dispute for a stated sum or other relief. If you reject the offer and the final award is not more favorable to you than the offer, then to the fullest extent permitted by law you will pay the reasonable costs and attorneys' fees Company incurred after the offer was made, and Company will not owe you any fees or costs incurred after that date. Company will pay a consumer's AAA filing and arbitrator fees where the AAA Consumer Rules or applicable law require it.

Frivolous Claims. By submitting a Dispute you certify that it is warranted by existing law, is not brought for an improper purpose, and has evidentiary support. If an arbitrator or court finds otherwise, it may award the other party its reasonable fees and costs and may dismiss the Dispute with prejudice. No award of punitive, exemplary, multiple, or consequential damages may be made against any Released Party to the fullest extent permitted by law.

33. Waiver of Jury Trial; Venue; Governing Law

TO THE FULLEST EXTENT PERMITTED BY LAW, FOR ANY DISPUTE THAT IS NOT ARBITRATED, YOU AND COMPANY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY. For any such Dispute, you irrevocably submit to the exclusive jurisdiction and venue of the state and federal courts located in Delaware, waive any objection based on inconvenient forum, and consent to personal jurisdiction there. These Terms and all Disputes are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, and (where applicable) the Federal Arbitration Act. The U.N. Convention on Contracts for the International Sale of Goods and UCITA do not apply. If you are a consumer in a jurisdiction whose mandatory law gives you rights that cannot be waived, those rights are not affected.

34. Shortened Limitation Period

TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER IT ACCRUES (AFTER COMPLIANCE WITH THE 60-DAY NOTICE STEP). OTHERWISE IT IS PERMANENTLY BARRED.

35. Equitable Relief; Remedies

You acknowledge that a breach of Sections on licensing, intellectual property or acceptable use would cause us irreparable harm for which damages are inadequate, and we may seek injunctive relief and specific performance without posting bond, in addition to all other remedies. Our remedies are cumulative. Your sole and exclusive remedy for dissatisfaction with the Service is to stop using it.

36. Termination; Suspension

We may suspend, restrict or terminate your access at any time, immediately, with or without cause or notice, and without liability. You may stop using the Service at any time. On termination, all licenses to you end. Sections that by nature should survive will survive, including those on ownership, Your Content licenses, disclaimers, limitation of liability, indemnification, release, dispute resolution, limitation period and general provisions. We are not obligated to retain or return your data.

Account deletion. A Customer account owner may delete the account at any time from the account page; deletion is immediate and permanent, erases the account, teams, profiles, conversations, transcripts and recordings, is not reversible, and does not entitle you to any refund or credit. Nothing renews automatically, so you may also stop using Squadron by simply not paying the next invoice.

37. Force Majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, epidemics, war, terrorism, civil unrest, strikes, government action, utility, internet, cloud-provider or telecommunications failures, cyberattacks, supplier or third-party model outages, or changes in law.

38. Export, Sanctions and Compliance

You may not use or export the Service in violation of U.S. or other applicable export-control or sanctions laws. You represent that you are not located in, or a national or resident of, any embargoed jurisdiction and are not on any U.S. government restricted list.

39. Privacy; Data

Our Privacy Policy at https://squadron.tel/privacy explains how we collect and use personal information and is part of these Terms. We do not guarantee any data security measure is impenetrable; you transmit data at your own risk.

40. General Provisions

These Terms (with the Privacy Policy and any posted supplemental terms or signed written agreement) are the entire agreement between you and Company on their subject and supersede all prior understandings. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the rest remains in effect; if reformation is impossible it is severed. Our failure to enforce a right is not a waiver. You may not assign or delegate these Terms without our written consent; we may assign them freely, including in a merger, acquisition or sale of assets. There are no third-party beneficiaries except the Released Parties and as stated for app Stores. Nothing creates a partnership, joint venture, agency, fiduciary or employment relationship. Headings are for convenience; "including" means "including without limitation"; these Terms will not be construed against the drafter. Notices to us must be sent to the email below; we may notify you by email, in-app, or by posting. We are not required to retain records of your use and our records are conclusive absent manifest error. Translations are for convenience; the English version controls.

41. Accessibility

We want the Service to be usable by everyone, including people with disabilities, and we work to improve its accessibility, including toward the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Accessibility is an ongoing effort and some content, third-party material or older pages may not yet fully conform. If you have difficulty using any part of the Service, email info@island.contact with the subject line "Accessibility", the page address and a description of the problem, and we will respond promptly and work in good faith to provide the information or service you need by another reasonable means. Accessibility feedback is welcome and is handled under the Pre-Dispute Notice and dispute resolution Sections of these Terms.

42. Notices for Certain Users

California users: under California Civil Code § 1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210. Our contact for complaints is info@island.contact. Users outside the United States are responsible for compliance with local law; nothing in these Terms limits any mandatory consumer right that cannot lawfully be waived, and in that event the limitation, release and arbitration provisions apply to the maximum extent the law allows. Apple, Google and other app stores are not parties to these Terms except as stated in the mobile application Section.

43. Contact

Island Global Co DBA Squadron, a Delaware company. Questions or notices: info@squadron.tel.

Terms of Use · Privacy Policy · info@squadron.tel